Zendesk Inc Apps

Support for Android is built for agents, team leads, andmanagerson-the-move. A fast and secure productivity tool that givesyouvisibility of your account in real-time. Get ahead of the dayandkeep things running by bringing the right people,conversations,and information together. Support for Androidempowers you toaccess Zendesk whether you’re at your office or onthe go! Some ofthe key features you’ll find in the app: Focus ontoday Get asnapshot of your ticket Views to review volume, demand,and figureout what needs to be prioritized for your account. Searchto findcontext on your customer Have better insights while on themove byviewing a customer’s profile to see tags, organizations,notes,requests, and more. Continue a conversation or create newticketsAdd the right people to the conversation with @mentions,create newtickets and update assignees and CCs, plus add followers,tags, andany other field while on the move. Get real-timenotifications forcritical updates Real-time push notifications oncritical customerupdates, a list of activity on your tickets in thenotificationfeed. Configure which notifications you receive bygroup and whenyou want them, by day and time. Run your businessfrom the field Ifyou work in the field, we’ll keep your businessrunning while onthe move - take a photo or upload and viewattachments to tickets,get context with tags, notes, and importantcustomer details inprofiles. Track your team’s performance Ifyou’re a manager, youcan track current workload and how your teamis doing from the palmof your hand! We love feedback so if we cando something better,please tell us! Our mobile team read everysupport ticket. Send usfeedback directly through the app in thesettings tab. Zendeskbuilds software for better customerrelationships. Zendesk Supportis a beautifully simple system fortracking, prioritizing, andsolving customer support tickets. Learnmore about Support andcreate a free account here:https://www.zendesk.com/support

Zendesk Chat is the live chat software trusted and lovedbyenterprises and small business worldwide. The mobile appprovidesmany of the great features available on the web dashboard.Benefitsof using the app: • Manage, monitor, and reply tovisitorconversations from anywhere • Provide better live customersupportwith the ability to see the recent pages visited on yourwebsiteand the past chat history of the visitor • See who's onlineon yourwebsite in real-time and engage with new leads on yourwebsite •Never miss a chat message from a customer and be notifiedwhen avisitor is on your website with full push notificationsupport •Encourage better agent collaboration on the go withagent-to-agentchats • Improve agent response time and reduce typingtime with theshortcuts feature • Easily switch between our onlineweb dashboardand the mobile apps while continuing the conversationsfrom whereyou left off Customers are 3x more likely to make apurchase whenyou reach out with a chat. Join over 200,000 websitesalready usingZendesk Chat to better support their customers throughthe livechat app. Learn more about Zendesk Chat (formerly Zopim)and createa free account here: https://www.zendesk.com/chat